bid-up.tv Review

Overall Rating

I bought 2 memory foam pillows on 18-05-2009 after 10days they had not arrived, so i contacted BID Tv to notify them of this and also to complain about the Home Delivery Network that BID TV use as their courier. This isnt the 1st time they not delivered items.

My gripe with HDN is they have the annoying habit of dumping the items ive bought outside my front doot and leave a card saying the items been left at your front door. When you call them to ask where are the items they then claimed i signed for them. (this has happened more than once and Ive have retained the delivery card)

Anyway after another failed delivery i put my compaint in writing and faxed it to BID TV on the 08-06-2009. I am still waiting a refund from BID TV. Ive called them today 30-06-2009 to be told once ive sent in the lettr saying they goods havent arrived i will get a refund. I pointed out to the charming non-english speaking customer service lady who couldnt understand my accent that this is already on file sa recived so where is my refund? She then went into automated mode and repeatedly satted upon recive of non delivery letter a refund will be issued. Ine the end i gave up. HOPLESS is the only wy to describe it.

I will write, fax, email and use ouji board if i have to, to get the message to them BUT I WANT MY REFUND. To any new prospective BID TV customers id say this AVOID BIDTV LIKE THE PLAGUE they are useless once they have your money and their customer service is dire beyond belief.