Lloyds TSB Internet Banking www.lloydstsb.com Review

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Lloyds TSB Internet Banking www.lloydstsb.com
2.5 stars
Average rating for this product is: 2.5 out of 5

From 28 ratings and 86 reviews

Thumb down 45% of users recommend this product

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Guest's Review of Lloyds TSB Internet Banking www.lloydstsb.com

30th Jun 2009

Overall Rating

0.5 stars
  • Value for money
    2 stars
  • Ease of Use
    0.5 stars
  • Used service for
    0 - 6 Months
Good Points

Service is generally available, whereas HSBC business banking crashes at busy times


Bad Points

Payment recipients take 2 days to enter onto the system
Payment recipients have to be entered either as a company or an individual - in many cases the system will not allow either of these options
Bill payments take days rather than hours to credit to recipients account (compared to HSBC Faster Payments Service)
Use interface is not logically laid out
I have left messages with customer service and to date noone has ever returned my messages


General Comments

I have recently swapped from HSBC to Lloyds TSB Internet Banking for business internet banking. The Lloyds system is almost unuseable for my retail business.

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