CarJet Review

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CarJet
2 stars
Average rating for this product is: 2 out of 5

From 1 rating and 66 reviews

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Princessfiona's Review of CarJet Car Hire

30th Jun 2009

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Country & City of hire
    Palma de Mallorca Airport
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    06/09
  • Condition of vehicle
    Average
Good Points

Easy to find in arrivals hall & not too far from arrivals hall to get car.
Car we got was a Citroen Picasso which was very spacious, an automatic (which I didn't request) & did have a lot of gadgets inside.


Bad Points

67Euros for a full tank of diesel.
21Euros for a child seat which was very poor quality.
14Euros for a diesel vehicle - which wasn't requested.
Total cost on visa £104.78 on top of payment already made.
Child seat was a very poor fit - moved all over the place no matter how much we tried to secure it.
Child seat very mucky.
Set off & the dash board was flashing 'Service' & continued to do so for the whole week.
Car was very badly scratched down one side & at the back under bumper.
The staff didn't seem to be interested when I asked how to fit the car seat - just gave me an A4 sheet with a few pictures on it.


General Comments

I booked my car hire through Carjet in Feb 09 for our 1wk hol in June 09. It cost me £152.30 for a Megane Scenic or equivalent. I thought this was a good price so booked it. I was aware that I would need to pay for the child seat on arrival but they did not make it clear to me that I would be charged a further £104.78. This charge was for a full tank of petrol (of which we only used a quarter), a child seat, a diesel vehicle (which we didn't request) and an additional driver. When I called to complain to the extra charge I was informed that the only part of this charge I could get back was 14Euros for the diesel vehicle. They told me that the website clearly states that a tank of petrol will be charged for & I must admit I hadn't seen this originally but I also feel that 67Euros for a tank of petrol is outrageous.

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