Dreams PLC Review

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0.4 stars
Average rating for this product is: 0.4 out of 5

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Alan Cregeen's Review of Dreams PLC

30th Jun 2009

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Pocket Matress
  • Layout of shop
    0 stars
Bad Points

Bad customer service and initial sales, i would not use dreams again


General Comments

I have a matress from dreams and when purchased we specified it needed to be for a sliegh bed with slats. There was no mention of how wide the slats should be and now after 3 years our matress has a 4ft x 1ft dip in the one side. They are blaming it on the springs going through the gap in the slats and blame us. We followed the instructions to turn every month and actually we it more often.

Customer services have just offered us £40 in dreams vouchers as comepsation instead of a replacement matress.

I think this is diabolical and to top that the extra 10yrs garentee is useles because they say we now cant get the 10% off a new one.

As usual the sales lady who served us is no longer there.

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