Carphone Warehouse www.carphonewarehouse.co.uk Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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Guest's Review of Carphone Warehouse www.carphonewarehouse.co.uk

30th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Not purchased iPhone 3GS, charged £87
  • Layout of shop
    0 stars
Good Points

There are none.


Bad Points

Can't tell the truth if their lives depended on it.
Really poor communication.


General Comments

Carphone Warehouse were doing preorders on iPhones, so I ordered one and was told it would be with me on the Friday they were released. After waiting all day Friday, I phoned to be told they were out of stock (something they should have told me when ordering). Instead I could have a white one, which would be delivered on Saturday morning. I waited all Saturday morning. It didn ' t arrive. I phoned up to be told that my order had come in too late to be shipped Saturday and that they usually don ' t do that anyway and there weren ' t any in stock either. I cancelled the order and was told I hadn ' t been charged.

I went in to the Apple store, who were very helpful and treated me with politeness and respect. I know not everyone has an Apple Store, but if you do they are great. They operate a little differently to most stores, which can be confusing to begin with (no tills to queue up at), but the service is wonderful.

Today I was looking at my bank account and they ' d charged me. Which means 3 different customer service representatives lied to me. I phoned again and got a customer complaints representative. She arranged to refund my money but I pointed out that wasn ' t really enough. I ' ve had to make 3 calls at my own expense and they ' ve had my money under false pretences since 18 June. Apparently that is worth a £5 voucher. I pointed out that I ' d never use their company again, so a voucher was of no use.

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