Doble Motorcycles, Coulsdon, Surrey Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 2 ratings and 5 reviews

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Guest's Review of Doble Motorcycles, Coulsdon, Surrey Motorcycle Dealer

30th Jun 2009

Overall Rating

2 stars
  • Value for money
    3.5 stars
  • How wide is the range of bikes available?
    4 stars
  • Model purchased?
    Honda Sh125
  • Customer service
    1.5 stars
Good Points

Sales service is Brilliant i would recommend.


Bad Points

Service department is poor, they seem to be fixed on making as much money and not supplying a friendly service. I will use them to have the repairs done as i do not want to pay again at another garage however i will not service my bike with them again. I would not recommend.


General Comments

I purchased a new Honda sh125 in Jan of this year. Service when buying the bike was excellent, no pressure just advice, however i find there service department not nearly as good. I have had 2 experiences with Dobles Service department. The 1st was after the 1st 600 miles they told me i would get a free service as it was a new bike. When i got the bike back at the end of the day i was charged around £16. This was for parts, when i asked i was told it free i was told i had made a mistaken. I was not told when handing my keys over of any charge either.
The 2nd time unfortunately i was knocked of my bike. I took it there to have it accessed for the insurance claim. Again i was not told that there would be any charges however when collecting the bike they charged my around £27. The 3rd party insurance company refuse to pay it and Dobles refuse to refund it even if i get the repairs done by them which is over £950.

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