Dial-A-Phone www.dialaphone.co.uk Review

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Dial-A-Phone www.dialaphone.co.uk
1.3 stars
Average rating for this product is: 1.3 out of 5

From 5 ratings and 176 reviews

Thumb down 22% of users recommend this product

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Guest's Review of Dial-A-Phone www.dialaphone.co.uk

30th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    On time
  • Quality of website
    1 stars
  • Goods purchased & cost
    £35 pm -18months
  • Customer Service
    0 stars
Good Points

I cannot see any good point apart from their convincing sales department which picks up the phone instantly where as after sales department never picks up the phone or doesnt exist at all. Instead of speaking to any agent, you end up listening to the recorded information of options of options of options...: firstly 4 options, then 8 options then another 6 options. After you buy the contract you will probably never get to speak to an agent.


Bad Points

Cash Redemption is a lie. The way it is, it is impossible to get a cash back. I have sent my bill in the 10 days period that i could only sent. I have used recorded delivery and nothing happened. When I called to chase this up, I was not able to get throug any agent apart from sales department who tells you that they cannot see any information about the existing customers! A recorded message says you need to send us the phone bill no later than the redemption deadline. So its a joke really. Once you miss the first redemption you also loose the right to claim the rest. I advice no one to go through Dialaphone if they think its cheap with cash back or with redemption.


General Comments

NEVER buy anything from DIALaPhone. You will never be able to speak to an agent from after sales department. They only speak to you until they sell the contract, then they dont care as they know you are stuck with them.

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