macavitycat's Review of Co Operative Bank
29th Jun 2009
Overall Rating
- Telephone Banking
- Local Branch
- Customer Service
- Internet Banking
- Cash Point Facility
Easy if limited online banking. A right pain to set up though.
Bad Points
Just about the worst customer service I have ever experienced from a bank
General Comments
The co-op bank recently 'bounced' a new direct debit that arrived earlier than i had expected. The charge that they applied to my account took me overdrawn for less than a week and the next thing i hear they are closing my account down in 30 days!
They have ignored my letters asking them why and today, 8 days before they are going to close me down, and even though i still have funds available, i had my card taken away from me in a shop, a hugely embarrassing situation.
Furious. It is the only mistake i have ever made with my account and I am not impressed.
Their telephone banking system makes it very difficult to speak to a real person. There is no e-mail contact available. The bank ignore customer letters.
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Individual Savings Account - Wikipedia, the free encyclopedia
An Individual Savings Account (ISA) is a financial product available to residents in the United Kingdom. It is designed for the purpose of investment and savings with a favourable tax status. ISAs were introduced on 6 April 1999, replacing the earlier Personal Equity Plans...
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