123-Reg www.123-reg.co.uk Review

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123-Reg www.123-reg.co.uk
1.1 stars
Average rating for this product is: 1.1 out of 5

From 5 ratings and 105 reviews

Thumb down 16% of users recommend this product

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RocketCharm's Review of 123-Reg www.123-reg.co.uk

28th Jun 2009

Overall Rating

1 stars
  • Value for money
    2 stars
  • Content
    2 stars

After many years with 123-reg, (for domain registration and domain & email forwarding), I finally needed support because important emails were going missing. They did not understand the problem - even although I had done most of the diagnostics (I have a technical background). They would not check their server logs to confirm receipt of the test email, and often answered my request by simply pasting a page from the FAQ. Each time they would simply close the support call, so I had to open a new one and explain everything again. I have tried to resolve this issue with them for over three months, and got nowhere.

A poor service desk is a good reason not to use a company, but if you also can not trust that you will get your important emails such as banking, bills, shops, etc. then you had best not use the service.

I would therefore now go out of my way to NOT recommend them.

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