Zenith Staybrite Windows www.zenithwindows.co.uk Review

Overall Rating

quality product

hard sell ( usually several hours during which they will not take a simple 'NO' for an answer but try to wear you down with calls to the manager & offers of Showhome discounts )

On Sunday 21st June 2009, I was subjected to a 4 hour sales pitch (same routine as all the other victims. A high price, finally reduced down, after phoning his manager IF I signed up that night). Eventually I signed up for 12 units. I also signed credit agreements that I did not need - I wanted to pay cash.The salesman promised me that if I changed my mind, I could phone him the next day & the forms would be shredded.

As soon as he left, I felt that I had been brow beaten into making the decision & was exhuasted & determined to cancel.The next morning, I went into the office to canceled the order. I spoke to both the salesman. I told them that I was giving notice that I wanted to cancel the order AND asked for my signed forms to be returned to me or shredded in front of me. They said that they would need them to process the salesman's payment for his pitch. I offered to put my cancellation in writing but he said that it was not necessary & that I had his word that the contract was canceled & that I would be receiving a letter of confirmation within the next few days.

On Thursday I got several phone calls offering me the windows at a considerably reduced price. I asked to be allowed to think about it over night. The salesman said that he would phone me first thing the next morning.

On Friday morning, I did not hear from the salesman, Instead, I got a call from the Divisional Office who told me that my order had been sent through as done & when could they send around the surveyor? I told her that I had canceled the order on Monday & she said that she would get the sales people to ring me. They did not.

On Friday afternoon, I rang the office & spoke to a salesman. He said that it was Zenith's mistake & that he would sort it out for me & ring me back. He did not. Later that afternoon I rang the office again. He said that the matter was being dealt with by another member of staff who he could not reach BUT "trust me, I will sort it out for you"

This morning ( Saturday 27th June ) I phoned the office again & spoke to someone who offered no apology but curtly said " .. you will have to take it up with Divisional Office. All the paperwork has been sent up to them, I no longer have it on file. I told him that I thought that I had been dealt with very badly & would be, again, forcefully canceling the order with the Divisional Office.

I phoned & was told that it was customer services but they were closed during the weekend (reopening on Monday). I told the girl that an order that I had canceled on Monday had still been set throught & was worried that Monday was after the 7 days cancellation period. She told me that I have 14 days to cancel (but I have been lied to throughout my dealings with Zenith Staybrite so do not know if this is actually the case).

I have sent a cancellation via email. I hope that this is the last that I hear of the matter but, somehow I doubt it.

DO NOT LET THIS COMPANY INTO YOU HOUSE ...