Wickes www.wickes.co.uk Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 34 reviews

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stiwana's Review of Wickes www.wickes.co.uk

27th Jun 2009

Overall Rating

1 stars
  • Value for money
    5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Door at £400
  • Layout of shop
    2.5 stars
Good Points

Cheap


Bad Points

Their Customer Services fail to notify people of deliveries in advance, surely they have a schedule planned out in advance. So they are annoying customers and costing Wickes extra due to their lack of skills in planning.


General Comments

I expected a delivery of a door today that I had ordered on Wickes online. When I arranged a delivery date with their customer services over a week ago I was told that I would receive a call a day before delivery notifying me of the 3 hour slot within which they will deliver. This suited me as I do not live at the property. I ' m really annoyed this morning as the driver called me to say I will be there in 3 minutes but it takes me 40 minutes to drive to the property. Customer Services told me their systems were down yesterday. I don ' t believe her. So now I have to wait till next week so they will call me to re-arrange.

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