First Call GB Ltd Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 5 ratings and 62 reviews

Thumb down 21% of users recommend this product

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irl10's Review of First Call GB Ltd

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
  • Speed of response
    1 stars
Good Points

Although the operator was unsupported and unable to handle the situation she remained courteous (but useless) under pressure


Bad Points

The entire experience. I have revoked both subscriptions to First Call.


General Comments

Broke down with a significant problem just off Jct 9 on the M40 on the A34 at 23.00. Response time very long (almost 2 hours). I was en route south to Southampton but First Call insisted the car be taken to a depot in Gloucestershire and then to a garage of their choosing the next day. Offered £40 towards overnight accommodation (only vacancy was £125) and proposed to leave me stranded.
It would have been less expensive and much better if they had simply agreed to complete my journey a time of 1.5 hours in the recovery truck (75 miles). In the end I made seperate arrangements and the First Call subscription was useless. Member for 5 years (2 cars) and no previous claims so I WAS a good customer.


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