Comet Review

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Comet
1.1 stars
Average rating for this product is: 1.1 out of 5

From 6 ratings and 158 reviews

Thumb down 15% of users recommend this product

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Guest's Review of Comet

27th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    £499
  • Layout of shop
    1.5 stars
Good Points

None that I can think of


Bad Points

If you ring their main number you get to speak to someone without any technical knowledge. They also won't put you through or give you the telephone number for their service centres.


General Comments

Absolutely lousy customer service. Call centre doesn't want to know. Had 4 different "engineers" now in space of 6 weeks from Preston service centre to diagnose same ongoing problem with fridge/freezer and not one of them seems to know what they are doing. New parts have been ordered and fitted and the thing still doesn't work properly. Seems you pay through the nose for the warranty and it's not worth the paper it's printed on. Would not recommend Comet at all - suggest prospective purchasers try to get item they want from another retailer.

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