will2008's Review of Parship www.parship.co.uk
26th Jun 2009
Overall Rating
- Value for money
- Ease Of Navigation
I joined Parship a year ago for one month only but have just found out that they have been debiting my credit card for a year - consequently I have lost a lot of money. They have been extremely arrogant and scathing in their email replies to me and cannot be contacted by phone.
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Members' Comments onwill2008's Review
Parship
on 3rd Sep 2009
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Parship would like to respond to all reviewers who have raised concerns about our automatic renewal policy. Most organisations, whose revenue is subscription based - and this includes the vast majority of online dating companies - use automatic renewal to provide continuity of service to their members. Parship is no different and we would like to stress that we are not in business to mislead or take advantage of our members. After all, they are the life blood of our business.
However, we are listening to our customers and have, as a result, improved our website to ensure transparency and fairness of our processes. The changes we have implemented include more clear flagging-up of automatic renewal upon purchase and sale confirmation (both onsite and in email communications) AND making it easier for our members to access and cancel the automatic renewal facility. Overall, our members will now be clearly advised and guided from various parts of the website with simple and clear instructions.