Saga Car Insurance Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 35 reviews

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fairperson's Review of Saga Car Insurance

26th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Lady Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Never Claimed
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Kwik Fit
Good Points

I can't think of any


Bad Points

Abysmal customer service, couldn't care less attitude


General Comments

When I took motor insurance online with Saga in 2008 I opted to pay the full amount as I always do but they contacted me later to inform me the payment had not gone through and persuaded me to pay in 4 instalments at no extra cost. I didn't realise at the time that this means they keep your credit card details and use them to automatically renew the policy.

The renewal premium was 29% more than the previous year's. The accompanying letter from Saga advised me to contact them if my credit card details had changed as they would not be able to renew the policy. As my card had expired and I had a new one with a different expiry date and security code (altho still same card number) , I did not think they would be able to deduct anything and just notified them by phone that I was not renewing the policy. They assured me no money would be taken.

This was unfortunately not the case and they deducted the first instalment (almost £130) from my cedit card account. Their attitude following this has been casual to say the least - they could not refund my money to the card as it had expired (strange how they could deduct the money) but still they would wait 7 days and try again I was told. When I gave them the new card details they later told me they could not refund to that card only to the old card but since it had expired they could not refund to it. Now I am waiting for a cheque refund but the accounts department has a backlog so I have to be patient.

I am a firm believer that a company can be measured by the way it deals with problems when they arise. In this respect and in my opinion, Saga did not measure up at all and I would not use them again or recommend them to others.

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Members' Comments onfairperson's Review

  • Searchfirst Rank: Corporal on 17th Oct 2009

    I found this review very helpful because its further proof that Saga is not only a thorougly incompetent outfit, but that its main function is to make life as difficult as possible for the customer. Not only would I never use this outfit again, but I will make it my business to warn as many people as possible to stay clear of Saga