BMI www.flybmi.com Review

Watch this item
BMI www.flybmi.com
2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 66 reviews

Thumb down 44% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


mmelshenawy's Review of BMI www.flybmi.com

26th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    london to cairo
  • Flight on time?
    0 stars
  • Comfort on flight
    0 stars
  • Flight Date
    6/2009
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars

I hope this review will spare other families the suffering we had, My wife and two kids (5 and 8) was suppose to travel on BMI for the first time last week on 6-23-2009, the ticket was booked via continental airlines, going out from Houston on continental and stopping at London/Heathrow airport to switch flights to BMI leaving from London to Cairo, the continental plane made it on time and my wife was in line to get her boarding pass for BMI almost one hour before the plane leaves, the service was very slow and the representative was very rude. when my wife tried to explain to her that she needs to catch her plane, the rep kept interrupting saying ' you are good, you are gonna be fine ' , the rep kept calling other people in line based on their flights and finally when she had time to look at my wife ticket she said, you are gonna have to take the next flight because its less than 30 mins for take off and we wont allow you on this plane, when my wife told her she was there 60 mins before and that she talked to her and was waiting based on the fact that the rep says every thing is fine, she just ignored her at first and then was very rude and told her that the best she can do is to put her on another plane that leaves in 7 hrs and that she can make my wife pay for that if she wants!! When asked for a supervisor to complain the rep said you can ' t complain since you don ' t have a British passport!! She was very rude and discriminatory and offered no apologies or even sympathy; she caused a lot of suffering for my wife and two young kids who had to be in the airport for an additional 7 hrs after a long 10.5 hrs trip from Houston, also the alternative flight she offered arrived at a different airport in cairo, causing a lot of headache to family that was waiting in the wrong airport. We also learned that there were a lot of passengers on this flight that were denied there boarding pass. Apparently BMI overbooked the flight and used lame excuses to delay as much passengers as possible from making it on time.
This is the first and last time we are flying with them, good luck to all.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

mmelshenawy's review has yet to be rated - Be the first!

How helpful did you find this review?