BMI www.flybmi.com Review

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BMI www.flybmi.com
2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 66 reviews

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Guest's Review of BMI www.flybmi.com

25th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    london-cairo
  • Flight on time?
    0 stars
  • Comfort on flight
    0 stars
  • Flight Date
    6/2009
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars

I hope this review will spare other families the suffering we had, My wife and two kids (5 and 8) travelled on BMI for the first time last week on 6-23-2009, the ticket was booked via continental airlines, going out from Houston on continental and stopping at London/Heathrow airport to switch flights to BMI, the continental plane made it on time and my wife was in line to get her boarding pass for BMI almost one hour before the plane leaves, the service was very slow and rude and when my wife tried to explain to her that she needs to catch her plane she kept interrupting saying ' you are good you are gonna be fine ', the rep kept calling other people in line based on their flights and finally when she had time to look at my wife ticket she said, you are gonna have to take the next flight because its less than 30 mins for take off and we wont allow you on, when my wife told her she was there 60 mins before and that she told her you are gonna be fine, she just ignored her, was very rude and told her I can just put you on another plane that leaves in 7 hrs and that is a favor!! When asked for a supervisor to complain the rep said you cant complain since you don ' t have a British passport!! She was very rude and discriminatory and offered no apologies or even sympathy, she caused a lot of suffering for my wife and two young kids who had to be in the airport for an additional 7 hrs after a long 10.5 hrs trip from Houston, also the alternative flight arrives at a different airport. We also learned that there were a lot of passengers on this flight that were denied there boarding pass. Apparently BMI overbooked the flight and used lame excuses to delay as much passengers as possible from making it on time.
This is not an honest company, I don ' t trust them, it ' s the first and last time we are flying with them, good luck to all.

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