Alliance And Leicester Internet Banking www.alliance-leicester.co.uk Review

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Alliance And Leicester Internet Banking www.alliance-leicester.co.uk
1.1 stars
Average rating for this product is: 1.1 out of 5

From 15 ratings and 108 reviews

Thumb down 13% of users recommend this product

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mcmlxiii's Review of Alliance And Leicester Internet Banking www.alliance-leicester.co.uk

24th Jun 2009

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Ease of Use
    0.5 stars
  • Used service for
    0 - 6 Months
Good Points

None


Bad Points

Appalling customer service


General Comments

Santander/Alliance & Leicester are the most incompetent and obstructive organization I have ever encountered. They are incapable of handling simple processes like address changes, share sales, or transfers between accounts without making a series of basic errors. Their Complaints Procedure and ' Customer Service ' are a sick joke. I am still waiting after more than six weeks to find out how they managed to ' misplace '£40,000 by transferring it from an ISA to a non-existent account.

My father, sister, daughter and I have all terminated our accounts with them, and I would advise anyone thinking of opening an account with A & L (or any other part of Santander) to look elsewhere " anywhere!

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