Halifax Home Insurance Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 1 rating and 33 reviews

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nacky's Review of Halifax Home Insurance

23rd Jun 2009

Overall Rating

4.5 stars
  • Value for money
    4 stars
  • Type of Cover
    Not supplied
  • Have you made a claim
    Yes
  • Customer Service
    4.5 stars
Good Points

Easy claims procedure.
Helpful and efficient customer service.
Claim settled within days.


Bad Points

I received a mandate for the cost of replacing the carpet which is no longer in production. The mandate can only be redeemed at an approved store and has an expiry date. I have been told that I can extend the expiry date by contacting them. To date I haven't been able to find an acceptable replacement.


General Comments

I made a claim with Halifax Home Insurance in April 2009 for a carpet which was damaged.
I have accidental damage cover on my policy for contents.
The room is open plan (living/dining and staircase) and the staining occurred on the stairs.
Halifax sent out an independent inspector to view the spoiled carpet.
I thought I would be reimbursed for the cost of having the carpet professionally cleaned, however the inspector said that cleaning wouldn't solve the problem and calculated the replacement cost from my original receipt. I received a mandate for the full cost of replacing the carpet within days.


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