Astoria Playa Hotel Review

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3.1 stars
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Guest's Review of Astoria Playa Hotel

22nd Jun 2009

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Board Basis
    Half board
  • Accommodation
    0.5 stars
  • Food
    1.5 stars
  • Location
    0.5 stars
  • Date of stay
    June 2009
  • Tour Operator
    Not supplied
  • Customer Service
    0 stars
  • Resort
    2.5 stars
Good Points

Nothing more than somewhere to put your head down


General Comments

I stayed at the Astoria Playa Hotel for a week at the beginning of June with my wife and in-laws. The first impression was disappointing but we thought that perhaps things would get better but they only got worse. The view from the balcony was of an Indian restaurant with strong whiffs of Indian cooking when we sat out in the balcony hoping to relax with a drink. The hotel staff constantly sorted the glass bottles out and threw them in bins for recycling creating a tremendous amount of unpleasant noise when we sat out in the balcony. The doors between the room and balcony were totally incapable of blocking the street noise which continued till after 2 AM. The management would not change the rooms and exhibited a hotel policy of a charge of 30 Euros if anyone wanted to change their room for whatever reason. One could get sun beds only if they went to the pool area before 10 AM, the beds were in short supply.
The breakfast time was advertised as being upto 10 AM, implying that one could go for breakfast up to 10 AM. But one would be terribly mistaken if they thought that this was the case. At 10 AM you would be asked to leave the restaurant. So if you arrived in the restaurant just in the nick of time, you would literally have seconds to eat your breakfast. When I discussed this with the reception, the gentleman did not want to know about it. When I requested to see the manager, I was asked to come in the evening although I could see the manager sitting just behind the desk. I spoke to restaurant staff who were very understanding and sympathetic but expressed their inability to do anything against the hotel policy. They took me to the office of the owner and by some miracle the manager also appeared when he saw me talking to the owner of the hotel. I thought, I was with the top person and will hopefully have solution to the problem. But NO ! I was astounded by what the owner and the manager had to say and could not believe my ears. They cut me short even before I could tell them my problem (I suspect that gentleman at the reception had already tipped them) and told me that in England most hotels stop serving breakfast by 9 AM so I should be lucky that Astoria Playa was serving breakfast till 10 AM. No apologies were offered nor any gesture of some understanding of the point I was trying to make. I simply walked out of the office.

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