Directfoto Express Film Service www.directfoto.co.uk Review

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0.2 stars
Average rating for this product is: 0.2 out of 5

From 3 ratings and 67 reviews

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kbaby77's Review of Directfoto Express Film Service www.directfoto.co.uk

21st Jun 2009

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Delivery
    Still waiting
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    photos £11.00
  • Customer Service
    0 stars
Good Points

none


Bad Points

length of delivery time, lack of communication, no response to emails


General Comments

I used to use Directfoto Express Film Service many yrs ago however after an order which they charged me twice for and goods not rec'd I moved to Bonus Print. However for some unknown reason I decided to try them again. What a waste of time. I ordered photos on the 29/5/9 and wassent a email to say they were dispatched 1/6/9. I have still not had them even though the money has been taken from my account. After 3 email I have now finally got a reply which states due to a problem with their printer they have had to arrange to get this fixed. The printer will not be fixed for another 3 days!!! therefore even though they said the photos had been dispatched clearly they hadnt. I wouldve appreciated an email to inform me of this when I had placed the order. I have now decided to go back to bonus print as I doubt I will ever receive these photos anyway.

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