3 Mobile Review

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3 Mobile go to www.three.co.uk
1.3 stars
Average rating for this product is: 1.3 out of 5

From 31 ratings and 689 reviews

Thumb down 17% of users recommend this product

Best Price: £FREE !

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Guest's Review of 3 Mobile Mobile Phone Network

21st Jun 2009

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Time with Network
    0 - 6 Months
Good Points

Cheaper than some , but not worth the trouble


Bad Points

Numerous!


General Comments

I have had the WORST experiences with THREE MOBILE.
I ordered a skype phone from the telesales department.
This was delivered to my home adress, while I was at work , on two consecutive occasions. I never received this phone , nor did I receive a refund. Although payment was taken , a receipt was never issue nor an order number.
I spent hours on the phone to customer services on different occasions and was kept on hold for unjustifiably long periods of time . I would be bounced from customer services to sales who would then try to pass me back over to customer services.
People I dealt with ranged from friendly , to apathetic, to downright rude but all unhelpful. After asking to speak with a manager in an attempt to resolve the situation , I was passed over to a most rude , unhelpful woman who blamed me for not being available to accept delivery of the phone - and also perhaps the item going astray? She cut the call on me. This was the last that I called the customer service centre. I then wrote a letter to head office , which I never received a reply to.
. I have NOT yet received a refund.
WORST CUSTOMER SERVICES ever.

Pay a little more for better service elsewhere. Not worth one's time.

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