Written on: 20/06/2009 by isobel brown (1 review written)
It's the first bridal store from the rail station where the staff will treat you with respect until they have a secure order and then it's heaven help you. They pinned the dress to a shape that was just wonderful but they could not recreate it. I wish my daughter had read some of the reviews or had at least been warned about what was in front of her. I've met someone else who is getting married in two weeks, is now in the same predicament and has been told that any phone calls will be treated as aggression and may result in her not receiving her dress at all. She is very anxious and for good reason!
I wish I had been able to warn her to stay clear of that horrible place.
My daughter's experience of Berketex, was a suffocating nightmare which left her receiving her dress, not the shape she ordered, less than 24 hours before her wedding on the 3rd May 2008. The dress arrived in-store after successive calls to their head office, far too late for the proper alterations to be made, alterations, for which I had already paid £180. After 3 fittings, the dress was as far removed from the original model as on the day of purchase, and to top it all, on her wedding day my daughter discovered the lining had an unfinished seam and splatters of blood. Head Office counter-argued that they had four staff witnesses in the store who stated that my daughter checked the dress inside and out and was happy to sign for it. It beggars belief that people can stoop so low - my daughter was a trembling wreck after the treatment she received and was not given the opportunity to check anything. Even if she had, if the dress was not right at closing time after three fittings what was the probabilities of it ever being right for the next day? None!! Apart from the blood being a health and safety issue their arrogant, ignorant attitude caused actual illness. I am still awaiting compensation after 12 months. After 3 months they cleaned and boxed the dress and sent it back - too little, too late!
I cannot believe that they are still trading.
As rated by our community of reviewers
" Great store staff, dreadful customer service " Read More
Written by Rowankelda
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