Ace Tickets, www.acetickets.co.uk Review

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0.9 stars
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ellieatgemd's Review of Ace Tickets, www.acetickets.co.uk

19th Jun 2009

Overall Rating

0 stars
  • Selection of tickets available
    2.5 stars
  • Customer service
    0 stars
  • Event
    Take That Concert
  • Ease of ordering
    2.5 stars
  • Booking fee
    High

I ordered 2 tickets last October for Take That at Old Trafford 27th June at a cost of 210 pounds. I have not received these tickets and it is now 1 week to the concert. I can't get any reply on the phone or to my emails. I have since discovered that they are Rogue Traders and have been shut down by the police - yet their website is still offering tickets for concerts !
I have contacted my credit card company in the hope of getting my money back and am bitterly disappointed that i won't be able to see Take that . If you have bought tickets then I don't think you will get them

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Members' Comments onellieatgemd's Review

  • quiller1 Rank: Corporal on 20th Jun 2009

    Hi there
    Oh my god - what a nightmare. How did you find out they were rogue traders and had been shut down by the police? Cant believe the webiste is still up and running. We bought 5 tickets and paid over £600.
    Digusted.

  • law1973 on 22nd Jun 2009

    We've just found out we've been done as well - what are you going to do about it?

  • quiller1 Rank: Corporal on 22nd Jun 2009

    Hi there. We have rang the credit card company as lucikly paid with card so covered under consumer credit act. They have said that we need to show all correspondence to Ace and even try contacting them after the event when the tickets dont arrive to proove we have tried. We should get the money back. I cant beleive this has happended, we bought two hotel rooms too and have lost the money for these.

  • S Evans Rank: Lance Corporal on 23rd Jun 2009

    I booked tickets for the Take That concert (28th June) through Ace Ticket and have still not received them. I paid by debit card and thought that I would not be able to recover my money but have recently found out that if you pay by Visa debit card there is some protection. There is a scheme called Visa Debit Chargeback and any bank that issues a visa debit card has to comply with this scheme. You can claim money back if the goods or services are not delivered. There is no limit on how much you can claim but you need to make the claim within 120 days of the date you expected to receive the goods. Although I am bitterly disappointed about seeing Take That, I know that I will (hopefully) get my money back. Good luck to all of you trying to claim your money back.

  • law1973 on 24th Jun 2009

    There might be some good news, my boyfriend has just had a message on his mobile saying Ace Tickets system has been down and we will be getting our tickets... will keep you posted. I dont have the number at the moment - FINGERS CROSSED

  • ellieatgemd Rank: Lance Corporal on 24th Jun 2009

    thankyou S Evans
    I am in the process of making a claim from my credit card company , but welcome your advice
    thankyou

  • quiller1 Rank: Corporal on 26th Jun 2009

    Hi
    We received a call from aceticket lunchtime today to say their system had been down and that the tickets would be sent special delivery to arrive tomorrow - the day of the concert. I m still dubious but will update after tomorrow. Not a good way to run a company at all!!!