harry0001's Review of SMS (Special Mail Services) Courier
19th Jun 2009
Overall Rating
- Value for money
none
Bad Points
Poor delivery, poor customer service from all levels of staff.
General Comments
By far the worst courier company i have ever dealt with, i cant believe they are still trading with all the poor reviews they have received on here. How difficult can it be to get a parcel delivered??
The call centre staff dont have a clue what they are doing and the supervisors arent much better. This will be the last time i ever have dealings with SMS.
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Members' Comments onharry0001's Review
katesms
on 22nd Jul 2009
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My name is Kate Slough, Head of Customer Concerns for SMS.
I would be happy to investigate the problems you mention. Please contact me on my company e-mail of kate.slough@securemail.co.uk with your name and full postal address, and I will be able to provide a response to your concerns directly to you.
Many thanks,
Kate Slough - Head of Customer Concerns.