SMS (Special Mail Services) Courier Review

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SMS (Special Mail Services) Courier
0.7 stars
Average rating for this product is: 0.7 out of 5

From 2 ratings and 196 reviews

Thumb down 12% of users recommend this product

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harry0001's Review of SMS (Special Mail Services) Courier

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

none


Bad Points

Poor delivery, poor customer service from all levels of staff.


General Comments

By far the worst courier company i have ever dealt with, i cant believe they are still trading with all the poor reviews they have received on here. How difficult can it be to get a parcel delivered??

The call centre staff dont have a clue what they are doing and the supervisors arent much better. This will be the last time i ever have dealings with SMS.


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Members' Comments onharry0001's Review

  • katesms Rank: Major on 22nd Jul 2009

    My name is Kate Slough, Head of Customer Concerns for SMS.
    I would be happy to investigate the problems you mention. Please contact me on my company e-mail of kate.slough@securemail.co.uk with your name and full postal address, and I will be able to provide a response to your concerns directly to you.
    Many thanks,

    Kate Slough - Head of Customer Concerns.