Everest Windows www.everest.co.uk Review

Overall Rating

Dear customer service manager,
unfortunately I am writing to you a formal letter of complaint.

I wish to inform you of how unhappy I am with the level of service I have been provided from your company.
During the renovation of my property I chose Everest due to the high quality standards I have previously experienced and heard lots about. This in my case has however changed.

I ordered a conservatory, 2 x garage doors, the flat roof over the garage to be re-done, a UPVC porch and front door and a full roof line totalling over £46,000.

First of all upon installation of the roof line when applying the fascia board I witnessed the builders apply the fascia over a rotten rafter, I pointed out to them that this was rotten and needed changing before putting the new fascias up, which was agreed when ordering the roof line.

Secondly on the day of the installation of the garage doors, the installers told me the lintels above the garage doors needed to be changed, I needed to move the gas meeter or cut the rail of the garage door runner, I needed to get 2 plug sockets installed, there would be a 2 ' gap under one of the doors when closed and finally I would not be able to park my van in the garage due to the doors hanging lower than the previous ones, all these problems should surly have been pointed out to me prior to me agreeing to the contract when the surveyor inspected the property. I would have had all these additions ready before your builders came to carry out their work like the rest of the property, this is now going to delay matters even more for me.

Thirdly when I first enquired about having a conservatory built on the back of my house with the pad and planning already been approved I was advised that it would take no longer than 4 " 6 weeks maximum, I also rang up and made the same inquiry whilst pretending to be a new customer and was given the same answer, so why after 15 weeks have I only just within the last 2 days had my conservatory started. I have rang a number of times asking if I could get this ASAP due to this covering my new kitchen which meant that I have had no kitchen facilities for nearing 20 weeks. This has caused me the most amount of stress as a family of 5 trying to eat and live normally with out a big part of their house been usable, we have had to rely on neighbours, friends and family to help provide food, now every time I think about the area within my house it just reminds me of how much stress its causing myself and family. I can not believe a conservatory would ever take this long. I would understand if every piece of it was been hand made in oak.

Finally at the side of my house seemed to be the destination of choice of where your builders decided to throw their equipment including ladders fascia boards and all the rest of the products, this has now caused damage to my lawn and planting area.

I pointed the out, that I was having a big family party, where people are coming from around the world to my house on 14th June, I asked if his workers could put some overtime in to at least put a roof over my kitchen area to help accommodate the 80 guests, but I was told the workers refused to work on the weekend. You'd expect the workers to bend over backwards to help a customer who's spending over £46,000 in this climate.
Is this what I should come to expect from such a well established company like yours?
When will my property be finished?

Least to say I am disappointed with the service I have received, and look forward to hearing of some form of act of goodwill to help sort this matter.