Virgin www.virgin.net Review

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Virgin www.virgin.net
1.1 stars
Average rating for this product is: 1.1 out of 5

From 2 ratings and 131 reviews

Thumb down 13% of users recommend this product

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davidjay's Review of Virgin www.virgin.net

18th Jun 2009

Overall Rating

2 stars
  • Value for money
    2 stars
  • Customer Service
    1 stars
  • Reliability
    1 stars
  • Speed Consistency
    2 stars

Virgin worked alright for a while then went down last year and took a month to fix. Worked okay for five months then down again - sofar three weeks and still no regular connection. if I'm lucky I get a day working then two days not.

Spent too much time and money talking to their call centre, last guy I spoke to said he'd have left them by now.Then again he also said he'd ring back yesterday and I'm still waiting.

Whatever the problem it's never Virgin's fault. It's the BT line, it's their engineers, it's me but it's never ever Virgin.

Good points: Acceptable when working.

Bad points: Totally unreliable and if anything goes wrong forget it.

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