1and1 www.1and1.co.uk Review

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1.1 stars
Average rating for this product is: 1.1 out of 5

From 1 rating and 57 reviews

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luisiher's Review of 1and1 www.1and1.co.uk

17th Jun 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Content
    1 stars

I opened an account with this company about 2 months ago and as I did not get the service
I was expecting (access to MYsql) I cancelled the same day ( I thought that was it). After 15 days I
got charged to my paypal account I called and they told me that I
should get the refund in 7 days by bank wire (They sayd the could not refund my paypal account - company policy). Ok 12 day later I did not get
the money so I contact their billing department and they told me that due
to a system error the payment was not processed. So I have to wait another
7 days. A few days ago for my surprise I got a refund to my paypal
account , but today They have charge my again. I have talk to the billing department
and told me that they can't stop the system and they will give me a refund
again in 7 days. Also the first advisor I spoke with she put the phone down
on me. They service is terrible and also when asking for a complaints dep. or a responsible, they don't want to now. They pass the ball between departments

I won't recommend 1and1 to any one.

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