Fonesafe Mobile Phone Insurance Review

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0.7 stars
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ThatKat's Review of Fonesafe Mobile Phone Insurance

16th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
  • Have you made a claim?
    Yes
Good Points

None


Bad Points

where do I start


General Comments

I took out a contract for my son via t-mobile and took the recommended insurance. Tmobile knew this phone was for my son. Now 8 months later the phone has suffered screen damage and fonesafe refuse to honour the policy because the phone was in my son's possession and not mine at the time the damage occurred. I was not informed when tmobile sold me the insurance that the phone would only be covered whilst in my possession as I would not have taken it. so effectively I have been paying all these months but the handset was never really covered. Both tmobile and fonesafe deny responsibility for this.

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