Jardin Del Mar Review

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3.4 stars
Average rating for this product is: 3.4 out of 5

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DancingRichie's Review of Jardin Del Mar

16th Jun 2009

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Board Basis
    Room only
  • Accommodation
    2 stars
  • Food
    1.5 stars
  • Location
    1 stars
  • Date of stay
    06/09
  • Tour Operator
    Not supplied
  • Customer Service
    0 stars
  • Resort
    2.5 stars
Good Points

Hotel Not Submerged In Lava


Bad Points

The Unbelievably Grouchy Staff


General Comments

I have never stayed in a hotel where the staff were as unfriendly and rude as I found them to be at the Jardin del Mar. Upon arrival we were greeted with a 'What the hell do you want' demeanour, as if we were uninvited intruders upsetting their daily routine. No please or thank yous or so much as a smile during our entire stay.

One night we returned to the hotel and we were asked for our room numbers. The man at the desk took down the time and I simply asked why he had done so. 'Evidence!' he snapped. Another night we returned to the hotel and one of my friends burst out laughing upon hearing a joke. 'Shhhhhh!' the Victor Meldrewesque crone behind the desk scolded loudly, a look of utter contempt on his face. If we were being too loud (which we were not, my friend merely laughed as we made our way to our rooms!) he could have asked us politely to keep it down like any half decent receptionist worth their salt. Another such night my friend was yelled at and told to leave the hotel because he had made a shushing sound on walking passed the desk in mockery of the man's ludicrous behaviour the night before.

On our last night we asked the same man if we could pay to stay in our rooms a little later than the 12 o'clock check out time, to which he snapped 'No! 12 o'clock out!'. We asked another more obliging staff member again in the morning and they told us it would be no problem at all.

The hotel itself is clean and comfortable but that counts for nothing when it is staffed by such downright inhospitable people perplexingly filling positions in the hospitality trade. I'd go as far as to say the hotel should do itself a favour and sack one or two of their reception staff, and give their jobs to people who actually like people. I give it a rating of Awful, entirely because of the behaviour of the staff. Unexeptable.

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Members' Comments onDancingRichie's Review

  • mitchumann on 14th Jul 2009

    I found this review very helpful because...nobody likes terrible staff,a smile please and thankyou dosnt hurt,looking for some where to stay will not be going here