buynewcaronline www.buyanewcaronline.co.uk Review

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3.5 stars
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sbi2cpl's Review of buynewcaronline www.buyanewcaronline.co.uk

16th Jun 2009

Overall Rating

0.5 stars
  • Value for money
    3.5 stars
Good Points

-Sales person dealing with me, was friendly and tries to be helpful.
-Prices were cheaper.


Bad Points

all style, no substance.
-Ridiculous waiting time.
-Negligence of checking correct car is actually on order.


General Comments

Company sister site is sonnauto.co.uk
Placed order for new car after Christmas, no reply, waited till after New Year when I rang them up and they said they were on backlog over the holiday season. Fine.
Placed my order, and went for part exchange, and they seemed eager for me to do business as they offered me a very nice part exchange rate.
Car was meant to be due around March (with extras, so takes longer than buying a standard car).
Waited till March and rang up for updates, found out my car was delayed. Waited and rang constantly (as e-mail replies takes longer) and eventually found out that my car was NOT on the order, that the everytime THEY checked the order, they say it kept coming back with "no data", and when they rang the actual supplier, THEY say the supplier confirms the car IS being built.
Ended up waiting till late April / early May and eventually found out they were given the WRONG order number! I was extremely angry and disappointed at this point, and they offered a refund of my deposit (or cheekily, to have a different car they have in stock... What would be the point!?).
I ended up with two options; to take the deposit and go elsewhere, but would have to pay for the then current prices (which had been increased twice already) and wait for a month for it, or to stay and wait for a month with the same company since it is price protected.
Since I waited for so long, and the price is around £2,000 cheaper, I stayed with the same company, and they told me that my car is now on "Priority 1" (which means nothing to me).
So they told me the car would arrive Friday 12th June (yes, basically half a year has gone by). Come the date, the car hasn't arrived, so I waited till Monday and rang them again. The person on the phone told me they should have the car details that day (the registration) and the car should arrive next week!
As I write this review, it is the Wednesday 16th June. Will wait till next week or a decent time point they can confirm the arrival of the car. If not, will contact trading standards.
Will update on this review if I ever get the car.

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Members' Comments onsbi2cpl's Review

  • sbi2cpl Rank: Corporal on 29th Jun 2009

    *update* Monday 29/6/09
    Not happy. Car not deliverable until wednesday... Looks like I really AM going to have to wait till July to get my car. 4 months late.

    Don't know if I'm unlucky or what....

  • buyanewcaronline on 7th Jul 2009

    From Jon at Buy A new car online. I note the comments by this customer and am completely apologetic for the experience he received. I would add though for this one negative comment we have hundreds of fantastic testimonials available from the website, each one is genuine and customers are encouraged to ask for contact details if they wish to speak to someone who has received a car from us. This deal did go dramatically wrong, but has now been sorted and the car was delivered last week. The dealer we ordered the car from had essentially mixed up order numbers with another trader and thus was providing updates on the wrong car, which meant we didn't know there was a production problem until the due date had passed. As far as we were concerned the car was on track. The "no dates" on the system are unfortunately completely normal from the dealer we used to supply the car, along with terms such as "contracted" and "in build". There isn't much I can say with regard to the comments made by our customer, they are fully justified and the order should have gone much more smoothly. I would like to add that we offered a generous part exchange offer on our customer's car which we held up to the point of order which is the least we would do in this case. I do hope our customer is now happy with his new car despite the wait and will update the review shortly to state he has now received the car.

  • sbi2cpl Rank: Corporal on 7th Jul 2009

    Recieved my car 1st July... Finally!
    Had to drive the delivery man from ford to the local train station. The agent sent people over to pick the old car for part exchange the next day, although when they had arrived, they said it was different from the description I gave... Which I did in January! What did they expect!? Granted there was a crack that happened 2/3 months ago, and the tyres were bare... Did they expect me to fix it all when i was expecting a new car!? Nothing has come from this though, so I guess it's all okay.
    The new car is brilliant, and as good as I can hope for. At least I got my car now, whatever the hassle.
    I can summarise they are genuine, and if they're cheaper for your car, then go for it. I think I was just unlucky with all the problems that occured.