Citibank Access Account Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

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crap118's Review of Citibank Access Account

15th Jun 2009

Overall Rating

0 stars
  • Customer Service
    0 stars
  • Ease of use
    0 stars
Good Points

Free phone telephone banking but....


Bad Points

..nobody understands you!


General Comments

Internet banking:

Your debit card is connected to your login name so if you lose your card or your card expires you will not be able to view your account/s online and you'll have to wait till the new card arrives to get back online, it can take over a week. I notice that every night at about 9PM you can't view your transactions or your payments you have set up. When i send a message online it takes almost 2 days to get a reply and the reply usually has no real answer to my question but advises me to ring the free phone number.

Telephone banking:

Obviously the call centre is not in the UK but i think in India. The customer service is really terrible not only do they have difficulty understanding English but they can't carry out the simplest instructions. I know it can't be easy for them with English not being their mother tongue but they only seem to understand key words like 'Account' or 'Flexi Saver' , they reply in script like a robot.

General banking:

Online transfers between citibank UK and other UK banks usually takes a frustratingly long 4 working days. My wife uses HSBC and it takes 2 hours to send payments to most UK banks. Not many branches in the UK just 4 in central London and 1 in Manchester so you usually have to pay money or cheques into Lloyds tsb which makes the transactions stretch to almost 5 working days before they hit your account. I pay my bills purely by standing order and again i need to set up these payments early for them to hit the other UK bank account on time.

Conclusion:

Although i don't doubt for one minute that the Citibank in USA is very good i believe the UK arm of citibank is rather weak. I would go as far as to say it's an amateur job of a bank. Probably the worst bank in the UK, i strongly recommend you go with an original UK only bank. I'm leaving Citi for good and i ain't ever going back! You'll never guess where though :)

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