T-Mobile Review

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T-Mobile go to www.t-mobile.co.uk
2.3 stars
Average rating for this product is: 2.3 out of 5

From 14 ratings and 264 reviews

Thumb down 37% of users recommend this product

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tasin's Review of T-Mobile Mobile Phone Network

15th Jun 2009

Overall Rating

0.5 stars
  • Value for money
    2 stars
  • Signal Coverage
    2.5 stars
  • Time with Network
    Over 1 Year
  • Customer Service
    0.5 stars
Bad Points

I did not like the way they handled my case. They should have notified me before they changed my priceplan from £5 to £15. The guy from the customer service was rude and blaming me for not remembering when the contract has started!


General Comments

I have been with T-Mobile for last 30 months. After using it for 18 months, I told them that I want to leave as I don't need the £15 per month usage. They gave me an option of £5 per month with a reduced tarrif. I was quite happy with this. However, without any prior notice or anything, they charged £15 from my bank. When I asked them why they did it, they said that my 12 months contract has ended last month. I said you should have notified me that it has ended before starting to take more money out of my bank. The guy on the phone (from customer service) started blaming me that I should have remembered when my contract is ending(!). The point is, they never told me that after a year, they will shoot the price to £15 without any notifications. I am not going to trust the T-Mobile any more. I must say, I was very disappointed with T-Mobile network.

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