Shell Mastercard (citibank) Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 0 ratings and 15 reviews

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greentone's Review of Shell Mastercard (citibank)

15th Jun 2009

Overall Rating

1 stars
  • Value for money
    1 stars
  • Loyalty scheme
    No
  • Used card for
    1 year and over
  • Customer service
    0.5 stars
Good Points

3% rebate on Shell purchases.


General Comments

I had problems for the first 3 months when Citi did not apply the correct 3% rebate rates to my Shellpurchases and only issued 1%. They stated that the Shell service stations I was using did not qulaify as proper Shell service stations under their Shell Mastercard scheme. I asked how could a customer could know the difference between franchised and standard Shell service stations, so they sent me a list of all qualifying service stations...and all of the places I used my card were on that list!!! Citi couldn't answer my queries and gave me a small rebate adjustment which did not equate to the amount they under credited me by!
I had £4,500 of fraudulent transactions which were made in Australia. How can this occur when Citi would only allow me to use my card abroad with prior notification??? Incorrect amounts were credited back leaving a balance of £55 and since then they have now over credited by £1,300!!! And keep making misc entries in and out of my account! The shell card offers a small but useful way combat high fuel prices BUT ... Incorrect rebates which are being handled by staff who will not correct my account properly result in an overall rubbish card and service.

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