Amigo Autos Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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Bilfin's Review of Amigo Autos Car Hire

15th Jun 2009

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    Gran Canaria
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    30/05/09
  • Condition of vehicle
    Excellent
Good Points

NONE


Bad Points

Website suggests everything is paid up front


General Comments

We have just returned from a holiday in Gran Canaria, we booked online a car through Amigo Autos because the price was competitive and included insurance and CDW cover, however on arriving in Las Palmas GC the we find the hire sub contacted to Goldcar rental, when we found the office, it was closed and no notification of a return time and no reply from the contact telephone number we waited nearly an hour before the clerk returned, we then discovered that the FULLY COMPREHENSIVE insurance and CDW insurance did not cover Glass, Tyres, Wheels, Mirrors, Keys (what is the definition of FULLY comprehensive insurance) and is this in fact legal to take two payments to cover the same items twice
we then discover that we are expected to pay for a full tank of fuel and return it EMPTY?? (How do you drive a car on and empty tank??) This surely is a method to rip off the customer, I paid 40 euros for a full tank of fuel, vastly inflated fuel costs, and returned it with approx half a tank, I assume the next customer was charged 40 euros for a full tank also, resulting in a huge profit for the company on every car hire, not incuding the profit from the inflated fuel charges.
I accept that these terms were detailed in the terms and conditions of hire and it was my fault not to read them in full , but having dealt with Car hire companies abroad for the last 20 years and always found them to be honest and customer caring I unfortunately did not read them fully.
We hire abroad two or three times a year but will never deal with this company again and will certainly advise all to check all terms and conditions carefully from this company before hiring a car

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