Enterprise Car Rental Review

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Enterprise Car Rental
1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 61 reviews

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Guest's Review of Enterprise Car Rental Car Hire

15th Jun 2009

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    rugby
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    05/2009
  • Condition of vehicle
    Good
Good Points

No good points.


Bad Points

Treated very poorly, no communication whatsoever.


General Comments

I will never rent from Enterprise again. I returned a car with a slight scratch on the bumper and I was told that it would not cost more than £60 to fix. After 36 days waiting when I returned the vehicle, my £100 bond was kept and without my knowledge an extra £280 was taken from my account. I asked Enterprise to contact me on the price and not once in the 36 days was I contacted as to what was happening, all I had seen was the money taken from my account without my knowledge. I have tried to contact someone for an explanation but all communication has been in vain. I was told that no repairs would be carried out without my knowledge, this was absolute rubbish. I was actually charged for the time for the vehicle was in for repair even though I had offered to sort trhe scratch myself for the renting price. For me, i was treated with such distain I will never rent from them again.

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