Virgin Mobile www.virginmobile.com Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 5 ratings and 27 reviews

Thumb down 44% of users recommend this product

Best Price: £FREE !

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Guest's Review of Virgin Mobile www.virginmobile.com

12th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
  • Goods purchased & cost
    cell service
  • Quality of website
    0.5 stars
Good Points

price of plan - unless you're double billed!


Bad Points

customer service. The menu is limited so you end up having to get transferred several times. No one can seem to handle your problem. When you get through and are transferred, it can take 28+ minutes or worse yet, it drops the call to customer service. They double bill.
It's the worst experience ever!


General Comments

Virgin Mobile >Took 3 weeks to port my number! Meanwhile, I had no service but they still charged me for service! Also, they double billed EVERY single month! I had to spend 30 min on phone trying to get a credit back to my mastercard. The second time, they credited it in the form of credit to my VM account! I didn't approve that - they just did it and I had already told the lady I was going to cancel! Now I'm having to file disputes with the credit card.

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