Western Union Money Transfer Review

Watch this item
0.8 stars
Average rating for this product is: 0.8 out of 5

From 1 rating and 48 reviews

Thumb down 10% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


ksana19's Review of Western Union Money Transfer

11th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Speed of service
    1 stars
  • Type of customer
    Personal
  • Customer Service
    0 stars
Bad Points

Unsecured system
Terrible customer service
High fees for poor performance


General Comments

THEY SENT MY MONEY TO THE WRONG COUNTRY WHERE IT WAS PICKED UP BY A STRANGER AND REFUSE TO REIMBURSE ME!!!!
I have been WU customer for over 6 years. I have an extended family in Ukraine and use WU at least once a month to send $$ to my relatives overseas. Last time (April 2009) instead of sending money to Sevastopol, Ukraine, they sent it to Russia (even though the receipt clearly says UKRAINE). Obviously my relative in Ukraine could not pick it up, and when I called WU they only said that money is available and the receipient needs to double-check the MTCN. This has been going on for two weeks when finally they said that the money has been picked up in ST. PETERSBURG, RUSSIA! Both me and my husband spend hours on the phone with customer support people trying to resolve this but they were very rude and unhelpfu). We have filed a fraud investigation and three weeks later received a response that the money had been paid correctly according to the agreement (?) and there is nothing else Western Union can do for us. This was the LAST time we ever used them.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

ksana19's review has yet to be rated - Be the first!

How helpful did you find this review?


Members' Comments onksana19's Review

  • kriket on 19th Aug 2009

    This can not happen if you keep your receipt toprove that is not where you requested the money to be sent to.