Guest's Review of NPower
11th Jun 2009
Overall Rating
- Value for money
None
Bad Points
Too many to mention after 10 weeks i am still waiting for a reply to my letter of complaint
General Comments
I have been with N Power since 2003 and was on dd for my gas and electric and paid £87.00 per month - we received a bill at the end of the winter 2009 and we owed them £209.00 and there was another dd that was not registered on my acc so the balance would have been £209.00 - the £87 - and o my horror they wanted to increase my dd to £147.00 per month ! I called them and explained would pay the full balance off the acc , however would they keep my dd at £87 and was told no ! I could pay the £209.00 and then all future payments would be at £147.00 per month, I cancelled my dd and asked to speak to a manager and told that there was no one available for me to speak to, so now I have gone to another supplier.
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