Saharawi's Review of Furniture@Work Ltd
10th Jun 2009
Overall Rating
- Value for money
Customer service with Furniture@Work Ltd... possibly the worst I've experienced.
Product arrived for self assembly but minus a key part in April
Phoned on same day to request replacement part.
Numerous calls later over the following weeks they dispatched the wrong part.
Next call was to inform them of the arrival of the wrong part.
Assurances given, of arrival of correct missing part, but no further response.
Call number 10, I spoke with them and got transferred.
Promised call back but failed to call back.
Now June 6th and today I made call number 11 to customer services.
Spoke with customer services who said they'd collect the faulty product this Friday then replace it on June 30th! Lesson in all this ... un-pack the product whilst the driver is present, save yourself 12 calls, 2 months waiting and buy office furniture from a firm who actually understands customer service.
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