Alfresia www.alfresia.com Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 0 ratings and 46 reviews

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Guest's Review of Alfresia www.alfresia.com

10th Jun 2009

Overall Rating

1 stars
  • Value for money
    3.5 stars
  • Delivery
    A few weeks late
  • Quality of website
    4 stars
  • Goods purchased & cost
    Garden Furniture
  • Customer Service
    0 stars
Good Points

Mosaic table good quality, very nice, just what I was looking for.


Bad Points

No confidence that you will actually receive anything. Plenty of anxiety. No indication of delivery date. Very long delivery time. Being told lies on the phone. Difficult to get in touch with. Don't respond to e:mails. Taking money weeks before despatching goods. Blaming the courier.


General Comments

If you want hassle, anxiety and stress then shop at Alfresia! Mosaic table and chairs ordered 11th May. Money taken 11th May. Then having read reviews decided to cancel. Phoned and phoned, eventually got through. Was told goods already despatched on 14th May. Cushions turned up a week later. No of sign of furniture. Rang several times - just got lies.. despatched, with courier (which I knew was untrue because I had the courier and tracking details .. hence could call the courier direct). Rang trading standards who advised me to quote Distance Selling Regs with an ultimatum of 30 days for delivery. Which I did by e:mail. Guess what?...the goods turned up on Day 30. They are actually just what I wanted... good quality, good condition. So .. a happy ending!

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