Aviva Travel Insurance Review

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2.8 stars
Average rating for this product is: 2.8 out of 5

From 2 ratings and 9 reviews

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Guest's Review of Aviva Travel Insurance

10th Jun 2009

Overall Rating

0 stars
  • Value for money
    1 stars
  • Type of Insurance
    Not supplied
  • Were you treated fairly?
    Not applicable
  • Date of Insurance (month/year)
    2008/2009
  • Was your claim successful?
    Did not claim
Good Points

Still looking


Bad Points

Non-English call centre. They either didn't 'LISTEN' to what I was saying, ignored it, or did not act upon it. Totally unsatisfactory.


General Comments

After a few years of car inurance with NUDirect they increased their prices by 6% and way above competitors prices. I phoned to say I was not re-newing the policy. They tried to offer better prices which I rejected. I cancelled my Direct Debit.
I received a letter stating I had defaulted on my credit agreement. Not so - so I phoned. They told me the policy hasd not been cancelled and wanted one month premium plus an admin fee of £49. Tehy agreed that if I returned the renewal documents and provved my new insurance - they would waive the fee and cancel the insurance. How generous of them. I returned the documents recorded post.
One department sent a letter confirming cancellation wiht a date a month late and demanding £65. Another department sent a letter one day later - demanding payment in seven days or 'further action'.
I phoned yet again.
This time the call-centre said'we have had a system error changing from one system to another and I have written off your debt. He told me he could see I had phoned the day before - I hadn't.
Who do tehy think they are - sending out threatening letters when they know they have system problems. I will not be surprised if I get yet another letter demanding payment.
I'm dishgused with then adn they will not see aonne penny more from me.

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