And so to Bed www.andsotobed.co.uk Review

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2.8 stars
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Guest's Review of And so to Bed www.andsotobed.co.uk

9th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Product Type
    ~ Other
Good Points

None


Bad Points

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General Comments

I visited the And so to Bed store at Orchard Street, in the West End of London. I purchased a leather bed. This was 'our' dream bed after our honeymon and what a disaster from start to finish it proved to be.

When we visited the store for the first time, the staff were as rude as I have ever experienced in a shop. As we discussed leather samples and asked general questions, one of the two female members of staff swore as she walked down the stairs and the lady serving us said she had a call to answer despite us saying that we wanted to purchase the bed. On the phone we heard the lady say that we "Were time-wasters" and she was, "wasting her time." This made us very upset as we were willing to part with the best part of £4000.00 on a new bed and mattress. The ladies in the store didn't know where the samples of leather were for the bed, one spoke very poor English which could have been excused if she didn't treat us like we were the bane of her life.

We actually purchased the bed despite the awful service. We were told that it would take about 14 weeks to deliver. 16 and a half weeks later, nobody called. We called the store and both women had no idea and tried to palm us off whenever my husband and I called the store. We were offered £50 compensation with no idea of when the bed would arrive. We got it after 18 and a half weeks. We contacted the manager at the store to voice our concerns and he also tried to fob my husband and me off and said, "I don't have an answer, let me make a call." Hardly good customer service.

The mattress arrived with dirt marks on it and we were offered no option, other than using a baby wipe on it.

I will never set foot in this store again. The whole experience that should have been one of pleasure left us wishing we had shopped elsewhere.

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