Powergen Review

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Powergen
0.7 stars
Average rating for this product is: 0.7 out of 5

From 1 rating and 22 reviews

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ProfH's Review of Powergen

9th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None


Bad Points

Excessive estimated bill - Re-imbursement refused when actual reading taken


General Comments

Powergen sent me a bill based on grossly over-estimated usage, which I unfortunately paid by direct debit agreement. The property had in fact been empty with minimal electricity usage for almost the whole quarter of that billing period. I asked Powergen to read the meter and adjust the bill as I was vacating the property. The actual meter reading transpired to be 90 pounds less than the estimated bill I had already paid.

Attempting to sort this out was a nightmare. The helplines are extremely poorly manned. Eventually I got through to an Indian call centre who insisted I had never been overcharged, despite the clear discrepancy between my actual meter readings and estimated readings... My advice 1) Avoid Powergen all together 2) Get your electricity supplier to do actual meter readings from time to time 3) Avoid direct debit where you can.. this prevents them from taking your money willy nilly.

I wrote 3-4 times to customer relations but never even received an acknowlegement.

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