Thomas Cook Airline Review

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Thomas Cook Airline go to www.thomascook.com
2 stars
Average rating for this product is: 2 out of 5

From 10 ratings and 189 reviews

Thumb down 31% of users recommend this product

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trev grant's Review of Thomas Cook Airline

9th Jun 2009

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    Florida Garwick
  • Flight on time?
    0 stars
  • Comfort on flight
    0 stars
  • Flight Date
    June 09
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars

My Grandson and His Partner are due to Fly back from Florida on Friday 12th June 2009.
In view of the recent crash of the A330 Airbus I am concerned for their safety. I have tried to contact Thomas Cook Airlines without success. I wanted to know if all their aircraft has had the Pitot Probes and Speed Sensors replaced. I have phoned on numerous occasions but have had to go through a number of menu options and are then kept on hold for over 30 minutes and then told to ring back. I have also sent e-mails but am told that it will be seven days before they reply. Having used the company a number of times in the past and found them very good. I do not know what has happened to them. It is impossible to contact them.

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