Abbey National Telephone Banking Review

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0.5 stars
Average rating for this product is: 0.5 out of 5

From 2 ratings and 26 reviews

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Guest's Review of Abbey National Telephone Banking

8th Jun 2009

Overall Rating

0.5 stars
    • Customer Service
      0.5 stars
    Good Points

    The online banking is reasonable so long as you look very closely at which account you are dealing with or things can go very wrong.


    Bad Points

    Customer support when trying to complain or tell them of a problem. Very few ways to contact them when anyone is around.


    General Comments

    Very poor telephone service. Over an hour trying to tell them that somone was taking money from my account via a cloned card. Had to call back five times as got cut off every time they tried to transfer me. Each time I had first to listen to a recorded voice telling me my money was safe with them! Fifth time I was told in no uncertain terms that they couldn't do anything as the fraud dept closed at 1pm. Unfortuantely they forgot to tell the fraudsters that so money will keep coming out until next saturday morning when I can ring at their convenience during their workinhg hours - which also happen to be mine. Stock, template, replies from every operator I spoke to. My guess is they are reading it from a screen. Goodbye Abbey National.

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