cathygh's Review of Thomson Holidays www.thomson.co.uk
6th Jun 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
Actually the hotel and resort was fine
General Comments
A 4 hour wait at Gatwick to check in. As the company that Thompson sub contract to had problems with the IT system. No Thompson reps around. ATLANTIC HOLIDAYS had customers on the Thompsons flight and pulled out their customers & got them on the flight first. Only given one bottle of water in 4 hours. Hadno tome airside to get anything as the plane was leaving.
Had paid for meal on flights but did not get it on return. Cabin crew avided telling us until we asked. No realm alternative- - just crisps & chocolate & 1 cup of coffee. This was at10 pm & we had no eaten since lunch. It later turned out that other passengers had been given our meals.On member of staff in particular was very rude. I have no faith in Thompsons complaints procedures as I had a commaplint a cuploe of years ago and they still have not repliedPoor customer service.
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