Creative Zen V Review

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Creative Zen V
2.5 stars
Average rating for this product is: 2.5 out of 5

From 2 ratings and 4 reviews

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tobasco's Review of Creative Zen V MP3 Player

6th Jun 2009

Overall Rating

3.5 stars
  • Value for money
    3.5 stars
  • Sound Quality
    3.5 stars
  • Battery Life
    3.5 stars
  • Memory
    to small
  • Time MP3 Player Owned
    Over 1 Year
  • Screen Quality
    3.5 stars
  • Features
    3.5 stars
Good Points

Many.


Bad Points

Rubbish aftersales, rubbish consumer care.


General Comments

Creative Zen V are technically a sharp outfit that unfortunately have a terrible consumer interface and arrogance.

The Zen V is a perfect example, when this works, its a super bit of kit, not withstanding the limitations of MP3 compression and loss, but with a good set of ears, phones, speakers, up to its limits, it delivers well. Where the problems start are when you have an unstable power supply, like my French one and it keeps "tripping out "okay its easy enough to reset but because of the, in my opinion, crappy technical department and "self help" web site you cannot get a straight clear answer. Secondly try finding out about the "internal battery" replacement, joke!!!! The battery is INTEGERAL and not meant to be a consumer replaceable part!
No problem, except that I was quoted £57.00 by Creative for a return to base factory fitted battery. Do you think this sounds fair?? Anyway trading standards agreed and got on to Amazon.com who supplied the unit and the "Technical description" that included the words, internal battery. Amazon offered me £15 as a consolation, without apology, and when I refused on the grounds that I would never have purchased if I knew the real cost of battery replacement, they refused to make any offer.

Creative distributors Europe, "River of sound" responded to the letter from trading standards 7 months later, and said they knew nothing. mmm, great. Incidentally, have 4 creative products that on the whole I find very good, Pro soundcard, Cambridge 5 point surround, Zen speakers, creative In ear phones, it's just such a poor PR interface company it makes me seethe. And Amazon..........****!!!! Buy Creative if you like to suffer.

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