Cannons Health Clubs Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

From 3 ratings and 44 reviews

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daddysw's Review of Cannons Health Clubs

6th Jun 2009

Overall Rating

2 stars
  • Value for money
    1.5 stars
Good Points

Ordinary staff and PTs are very helpful and friendly - no problems there, and the facilities at Bristol were good.


Bad Points

I was paying almost £800pa in gym fees - but the service I received when things went wrong was not worth the money. When the showers are out of action or there are 'supplier towel issues' (ie no towels delivered), it might sound petty to have a strop - but at £800pa, I expect better, and although some things that go wrong are comletely out of the control of the staff, the offer of a refund for the day, or just an extra weeks free subscription would go some way to showing genuine remorse and attempting to make good.


General Comments

I was a member of Cannons (now Nuffield) in Bristol for 4 years. Over the past year, their customer service plummetted. Their method of handling complaints is extremely poor, and although I copied head Office into them, I never had an intervention or response from them.

When you are tied into a 12 month contract, there should be some transparent and public method of resolving complaints. 'Sorry' really isn't enough. The Finess Industry Association are supposed to set out standards for their members (the clubs), but these to be unavailable for the customers (punters like you and me).

Because I was given the wrong information on how to cancel my 12 month membership (wrong for Cannons, but good for me!), I managed to extricate myself from the contract 9 months early. Joined a much biger and beter gym at 1/4 the cost of Cannons! Shop around . . but if you sign up to Cannnons (and there must be good branches around), ask them how they handle comlaints, what services they are obliged to provide, and what happens when they are unable to provide services.

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