Hobbits's Review of Saga Holidays
5th Jun 2009
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?No
Very friendly hotel owners.
Bad Points
Rep did not provide adequate info.
Refusal to take our card.
General Comments
This was our first trip with Saga, never again. We went, on a last minute, holiday to Italy. Hotel was acceptable. Our shower had the loo in it - yes in the shower. The excursions were far too expensive. Although the brochure claimed it was suitable for walking the rep warned us off doing so. "People had frightened themselves", the rep had no decent maps and was unable to tell us where the starts were. We did not get our orientation walk and had to find bus stops etc ourselves. The final straw was their refusal to accept our 'deferred debit card', even after our bank phoning them to say that the funds were safe. They only take credit cards,Saga cards and cash.
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